Privacy Statement

March 20, 2024

UNILAB, Inc. and its wholly-owned subsidiaries, affiliates, and associated companies (collectively "Unilab Group", "UNILAB", "We", "Us", "Our") understand that trust and confidence are essential to the business of providing information. Assurance regarding the confidentiality and security of your personal information is important to us. This is why we are committed to protecting the privacy of individuals who transact with us or otherwise deal with us ("Personal Data").

This Privacy Statement ("Statement") describes the manner in which UNILAB collects, uses, processes, and shares, secures, and discloses Personal Data we obtain, or which you may provide through this website, www.unilab.com.ph ("Website").

By accessing this Website, and submitting your Personal Data upon our processing, acknowledge that you have read and understand and hereby agree to all the terms of this Statement and that you have given your consent thereto.

• Privacy of your Personal Data for legitimate purposes;
• Make your Personal Data available for our reasonable solicitation, affiliates, and associated companies, contractors, service providers, and other third parties under lawful purpose and in the manner as your Personal Data for legitimate purposes.

We may update this statement from time to time to reflect changes in compliance with the law and our data-processing operations. We encourage you to review this Statement to better protect your Personal Data and privacy. Thus, by accessing this Website, you agree to be bound by such revisions that shall therefore periodically visit this page to review the most current Privacy Statement.

What We Collect and Process?

The Personal Data we gather, or may gather, may include:

• Name
• Age
• Contact information including mailing address, email address, primary address, telephone number, mobile number
• Gender
• Other information that may be used for customer surveys, marketing offers or online promotions.

When Do We Collect Your Personal Data?

We may collect your Personal Data when you:

• Visit or access our Website and most of our services featured therein per our discretion;
• Contact us for assistance, inquiry, or send us a query, feedback, or reaction to us;
• Do any transaction through our Website such as when you access our services, avail of our services or products, participate in any of our online activities, social media solicitations, customer service inquiries, on-ground promotions, contests, and more;
• When you download from our Website and install or use any mobile applications of ours; and/or other instances wherein our consent is necessary.

What does our Web Browser Cookies do?

Our Website uses "cookies" that assist us to recognize and remember you, help you navigate our Website efficiently, and to enhance your experience while using it. You can identify the information about our specific instance of your use, purpose, and use of our services from your web browser. However, if you choose to reject the cookies, you may not be able to fully experience the interactive features of our services.

Why Do We Collect and Process Personal Data?

Use of cookies and data collected are for the following purposes:

• To respond to your inquiries and/or to your requests, such as to send you documents you request or email alerts;
• To send you periodic promotional marketing about our relationship with you or regarding the Website, subject to our terms, conditions, and policies as often as reasonable at our sole discretion;
• For our business purposes, such as data analysis, audits, developing new products, enhancing our website, improving our products and services, identifying usage details, communicating with you or preventing products, and offers tailored to you, and store the day-to-day operations of our and/or affiliated companies.

We may also disclose these items collected through the Website:

• As for reasons to reasonable affiliates, and associated companies (collectively, "Unilab Group") who in turn will keep and protect the collection of your Personal Data;
• To our service providers, our vendors and other third parties who provide services for us to support our business and who may be located outside of your jurisdiction where they may be exposed to different data-protection standards;
• As part of the disclosure to permit certain marketing efforts;
• To comply with, orders of courts, government agencies, regulatory bodies, and with applicable laws and regulations;
• If we believe disclosure is necessary or appropriate to protect the rights, property of UNILAB, our subsidiaries and affiliates, officers, employees, customers, or others (for example, for a fraud prevention and credit-risk reduction) purposes and pursuant to prevent physical harm or financial loss and in connection with an investigation of suspected or actual illegal activity;
• In the event of a corporate transaction such as a divestiture, merger, sale, corporate reorganization, transfer, or other disposition of all or any portion of our business, assets, whether as a going concern or as part of a bankruptcy, liquidation or similar proceeding, in which Personal Data held by UNILAB about our Website users is among the assets and transferred; and
• To consent, and disclosure, or connection with your inquiries and registrations, wherein appropriate consent will be secured, may be given as required.

How will UNILAB protect your Personal Data?

We adopt appropriate data collection, storage and processing practices and have set up reasonable organizational, technical and physical and technical security measures to protect the confidentiality, integrity, and availability of your Personal Data and secure against unauthorized access, alteration, disclosure or misuse of your data, username, password, transaction information, and data stored on our Website. We also ensure that our service providers deal with your data safely and with due protection while under our security policies and practices as strictly enforced with our and our data restrictions.

How can we Access, Change, or Delete Your Personal Data?

You are entitled to certain rights in relation to the Personal Data collected from you as provided under the Data Privacy Act of 2012, including, but not limited to the right to access and correct or delete your Personal Data.

If you would like to review, correct, update, or delete the Personal Data that you have provided to us via our Website, please contact us so we may address your concern via email us at info@unilab.com.ph. We will try to respond to your request within 24 to 48 hours.

What is our retention period and how we dispose Data?

UNILAB retains your data collected only for as long as needed to fulfil the purpose it was collected for and in accordance with the law.

UNILAB will delete data upon reaching the formal request of the data subject or after five (5) years as our current data-disposal proceeds with which will ensure that Personal Data collected from our systems are processed in a manner wherein they can never be restored and/or reused.

Does this policy apply to Third Party Websites?

Our Website may contain links to third-party websites. When you click on those links and are redirected to a third-party website, this Privacy Statement does not apply to third-party websites. We are not responsible for the privacy practices or the content of those websites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information.

Where can you Reach us if you Have Concerns Regarding the Privacy of Your Personal Data?

If you have any questions and/or concern about this Privacy Statement, or as a right as a data subject thereto under the Data Privacy Act of 2012, you may get in touch with UNILAB's Data Privacy Officer thru the email address: dpo@unilab.com.ph.